Return & Refund Policy

Return & Refund Policy

At FENUKO, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us at support@fenuko.store and we will do our best to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible, the item must be in the same condition in which you received it, unused, and in its original packaging.

To request a return, please contact us at support@fenuko.store with your order number and the reason for your return before sending anything back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@fenuko.store with your order number and photos of the item and packaging. Once we verify the problem, we will work with you to provide an appropriate resolution, which may include a replacement or a refund at no additional cost to you.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, please contact us within 30 days of delivery. For approved change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without the original packaging may not be eligible for a return or refund.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@fenuko.store. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Please allow up to 10 business days for your bank or card issuer to process and post the refund.

Contact Us

For questions about returns or refunds, email us at support@fenuko.store.