FAQ

How long does shipping take? Production takes about 2 days and delivery within the US takes 5–9 days, so most orders arrive in 7–11 days. You will get a tracking number by email as soon as your order ships. See our Shipping Policy page for details.

Is shipping free? Yes. We offer free US shipping on all orders.

What if my sweater does not fit? Check the size chart on the product page before ordering. If you still have a problem, email us at support@fenuko.store and we will help you sort it out.

Can I return or exchange my order? Please see our Return & Refund Policy page for the full details.

How do I track my order? Visit the Track Your Order page, or use the tracking link in your shipping confirmation email.

How do I contact you? Email us at support@fenuko.store.